Dear Admin,
I have purchase a copy of star tools couple of days ago but have yet to receive the key. Appreciate if you could kindly look into this.
Thanks
Ng
Purchase of New Licence
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- Posts: 5
- Joined: Fri May 22, 2015 6:54 am
- Location: Kuala Lumpur
Re: Purchase of New Licence
Hi,
You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).
Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!
If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?
Clear skies!
You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).
Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!
If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?
Clear skies!
Ivo Jager
StarTools creator and astronomy enthusiast
StarTools creator and astronomy enthusiast
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- Posts: 5
- Joined: Fri May 22, 2015 6:54 am
- Location: Kuala Lumpur
Re: Purchase of New Licence
Hi,admin wrote:Hi,
You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).
Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!
If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?
Clear skies!
Thanks for the guide, I will redo now.
Cheers,
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- Posts: 5
- Joined: Fri May 22, 2015 6:54 am
- Location: Kuala Lumpur
Re: Purchase of New Licence
Done,
Didn't notice it was an old email. I have changed to xxxxxxxx@gmail.com. (redacted by admin to avoid spam )
Thanks so much.
Ng
Didn't notice it was an old email. I have changed to xxxxxxxx@gmail.com. (redacted by admin to avoid spam )
Thanks so much.
Ng
Re: Purchase of New Licence
Thanks Ng,
License should be in your email now!
Do let me know if you have any questions, problems, etc.
License should be in your email now!
Do let me know if you have any questions, problems, etc.
Ivo Jager
StarTools creator and astronomy enthusiast
StarTools creator and astronomy enthusiast
-
- Posts: 5
- Joined: Fri May 22, 2015 6:54 am
- Location: Kuala Lumpur
Re: Purchase of New Licence
Dear Admin,
Had got the key Already....
Thanks so much. Got to make a cup of coffee and enjoy..
Cheers,
Ng
Had got the key Already....
Thanks so much. Got to make a cup of coffee and enjoy..
Cheers,
Ng