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Purchase of New Licence
Posted: Fri May 22, 2015 7:00 am
by Mr No Good
Dear Admin,
I have purchase a copy of star tools couple of days ago but have yet to receive the key. Appreciate if you could kindly look into this.
Thanks
Ng
Re: Purchase of New Licence
Posted: Fri May 22, 2015 7:27 am
by admin
Hi,
You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).
Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!
If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?
Clear skies!
Re: Purchase of New Licence
Posted: Fri May 22, 2015 7:42 am
by Mr No Good
admin wrote:Hi,
You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).
Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!
If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?
Clear skies!
Hi,
Thanks for the guide, I will redo now.
Cheers,
Re: Purchase of New Licence
Posted: Fri May 22, 2015 7:53 am
by Mr No Good
Done,
Didn't notice it was an old email. I have changed to
xxxxxxxx@gmail.com. (redacted by admin to avoid spam
)
Thanks so much.
Ng
Re: Purchase of New Licence
Posted: Sat May 23, 2015 12:13 am
by admin
Thanks Ng,
License should be in your email now!
Do let me know if you have any questions, problems, etc.
Re: Purchase of New Licence
Posted: Sat May 23, 2015 1:42 am
by Mr No Good
Dear Admin,
Had got the key Already....
Thanks so much. Got to make a cup of coffee and enjoy..
Cheers,
Ng