StarTools

Sorry to be the bearer of bad tidings but I can't get 1_9_535 to launch,

I've tried both GPU and non GPU versions both normal and run as administrator and all I get is this:
System is
Win 11 pro 64 bit
AMD Ryzen 7 2700 Eight-Core Processor 3.65 GHz
16 GB

On a single occasion it launched as admin but the labels on the buttons were in a mix of languages.

After a bit of digging here's the event log:

Faulting application name: StarTools-Windows64.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0xc0000005
Fault offset: 0x000000000005f04a
Faulting process ID: 0x0x1D34
Faulting application start time: 0x0x1D9240FFC7BDF28
Faulting application path: C:\StarTools\StarTools_1_9_535_alpha\distro\StarTools-Windows64.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report ID: cf9ce9cf-beee-4834-b230-37b86a18e1ec
Faulting package full name:
Faulting package-relative application ID:

and (for the GPU version)

Faulting application name: StarTools-Windows64-GPU.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0xc0000005
Fault offset: 0x000000000005f04a
Faulting process ID: 0x0xEA4
Faulting application start time: 0x0x1D9240FE9AA2C40
Faulting application path: C:\StarTools\StarTools_1_9_535_alpha\distro\StarTools-Windows64-GPU.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report ID: c3c7055f-0be1-4b13-9742-aca640732672
Faulting package full name:
Faulting package-relative application ID:

almcl wrote: ↑Mon Jan 09, 2023 10:00 am Sorry to be the bearer of bad tidings but I can't get 1_9_535 to launch,

I've tried both GPU and non GPU versions both normal and run as administrator and all I get is this:

Untitled-1.jpg

System is
Win 11 pro 64 bit
AMD Ryzen 7 2700 Eight-Core Processor 3.65 GHz
16 GB

On a single occasion it launched as admin but the labels on the buttons were in a mix of languages.

Hi Al,

I've tested on a few Windows machines, but don't seem to be able to reproduce the issue... :/

Can you confirm for me all the files have been extracted, including the "config" file?

28 items in the distro sub directory and yes, config is one of them.

Just tried downloading and installing on a slightly lower spec machine *Win 11 home edition) with almost the same result. No 'stopped working' message, the program just disappears. The event log gives similar fault reports.

Just downloaded, did nothing other than extract and then copy the license, ran (told Windows Defender warning all is good), and all seemed fine. Came up in English. I took it through SVD on a test file.

This is an older, c 2016, Win 10 desktop.

After work tonight I'll test it on my W11 (but also older, c 2017) laptop.

Got it to run very briefly (10 seconds) before it again stopped working. The screen shot below is (I think) in Spanish, despite English being selected in the configuration file.
This time the event log listed StarTools as the faulting module:

Faulting application name: StarTools-Windows64-GPU.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: StarTools-Windows64-GPU.exe, version: 0.0.0.0, time stamp: 0x00000000

Thank you for your persistence Al. I found the issue (it's was nasty one that indeed sometimes made it work, sometimes not).

It should be resolved in 1.9.536 alpha now up for download. Do let me know if that fixes the problems you are having!

Thank you so much, Ivo.

That's fixed it!

Working fine now and all the buttons are in English (or should that be =english ? )

Amazingly quick turn around - brilliant support as always!

Cheers

Perfect!

Thank you for trying the alpha and for your quick feedback - it is much appreciated!