Anti virus issues

[Burly]

If you have issues installing startools particularly if you have bullguard antivirus like i have had as it keeps quarantining files here`s how to disable

Thank you for contacting BullGuard Support.

In order to deal with the issue at hand I will kindly ask you to follow these steps:

1. Open BullGuard and from the upper menu access Settings > Advanced.
2. Move to the Antivirus section and turn off the Antivirus Protection.
3. Click on the "back" button (<-) to return to the main interface.
4. In the Antivirus section click on the [...] button and select Quarantine.
5. Place a checkmark in front of the quarantined file, then click on Restore.
6. Go back in Settings > Antivirus > Tuning.
7. Place a checkmark for "Skip files/folders".
8. Click on the "files/folders" link and then on the [+] button to add the path of the file to the scanning exceptions and confirm with OK.
9. Go up to Antivirus and re-enable the Antivirus Protection.

[admin]

Thanks for this! I've made it a sticky.

Unfortunately the more "lazy" AV software just sees "StarTools" (which shares its name with the "Star Tools" key logger) and quarantines it... If the threat ID is similar to "Gen.Heur" you will know that it's a "general heuristic" that flagged StarTools; i.e. it's not a signature match. If it does come up with a signature match that is not based on fallible heuristics, then there could be something more sinister going on of course.

It's also worth noting that no Windows machine or Operating System other than Linux is being used anywhere in the development->distribution chain (StarTools is cross-compiled for Windows on Linux), so the chance of a Windows virus making it into the executable is... slim.

[Musa]

I also have a issue, i am using sizegenetics https://www.virtualpalomarwest.org/sizegenetics-review anti virus but anti virus remove my important data such as files, pictures etc so tell me what the solution or what anti virus is best for me

[admin]

I also have a issue, i am using anti virus but anti virus remove my important data such as files, pictures etc so tell me what the solution or what anti virus is best for me

Hi,

The most problematic virus scanners/vendors are BitDefender and Norton (Symantec). There have been no reports of other virus scanners causing similar issues.

Hope this helps,

[Degutis]

I also have a issue, i am using anti virus but anti virus remove my important data such as files, pictures etc so tell me what the solution or what anti virus is best to write my essay for me fast for me

Hi,

The most problematic virus scanners/vendors are BitDefender and Norton (Symantec). There have been no reports of other virus scanners causing similar issues.

Hope this helps,

Hello Ivo,

Perhaps, I will have to change the anti virus due to blocking issues all the time. I have Norton (Norton Security Standard subscription plan), contacted the support. They told me to try Norton AntiVirus Basic instead and see if anything changes. But I think I'll just look for some other anti virus scanners.

Regards